RETURN PORTAL

 

RETURNS GUIDELINES:

Click HERE to begin your return process.

1. ALL returns must be submitted through the portal and approved prior to sending back.

2. ALL returns must be within 7 days of delivery. On the 8th day your order will be considered FINAL SALE and not eligible for return.

3. ALL items must be UNUSED and in ORIGINAL packaging.

4. We do not provide return shipping labels. You are responsible for the shipping charges back to us.

5. Original shipping charges will not be credited.

 

RETURNS PROCESS:

Once your return is submitted via our online portal HERE it will be in review. After your return is approved you will receive a follow-up email containing instructions for your return. Exchange/Store Credit are the only options for returns upon approval, we do not offer refunds and we do not accept returns of items that are not in their original state.

Upon receiving your returned item(s), we will inspect it for defects and/or signs of wear. If we detect that the item has been worn or damaged we Rock-N-Stilettos reserve the right to deny your return. 

Once we've determined your item is in good condition you will be emailed store credit information. Please allow up to 5 business days for your return to be processed and finalized. We process and ship new orders daily so we cannot guarantee that your return will be processed on the day that it is received. Once your items have been inspected we will issue a store credit via email that can be used towards future purchases. Please note that store credits due expire after 90 days of issuance.

ROCK-N-STILETTOS reserves the right to refuse any return if the item does not meet the criteria listed above.